Privacy Policy
This policy explains what we collect, how we use it, and your choices. It applies to the ShowingMarket website and app.
1. Information we collect
Account & professional: name, email, phone, brokerage, license number and state, and MLS ID.
Showings: addresses, time windows, fees, messages between the parties, and buyer-interest notes you log.
Location: GPS coordinates at check-in/out and presence samples while a showing is open in the app, recorded with the showing so the requesting agent can see where and when you checked in and out, and used to run the safety timer. We do not collect location in the background or when the app is closed.
Device: push notification token and basic device info.
Payments: handled by Stripe — we receive confirmation and status, but we do not store your full card number.
Usage: product analytics — pages viewed and actions taken — recorded together with your email address, IP address and account creation date, so we can see where the product breaks and improve it. This includes things you do before an account exists, such as requesting a sign-in link, joining the waitlist, or a failed sign-in attempt. We do not use advertising trackers and we do not sell your data.
2. How we use it
To operate the marketplace (matching, posting, claiming), verify licenses, process payments and payouts, enable messaging and notifications, run safety features, prevent fraud and abuse, and improve the product.
3. How we share it
With the other party to a showing — the Requesting and Showing Agents see each other’s relevant details, location during the showing, and messages.
Service providers — Stripe (payments), Supabase (database/auth), Mixpanel (product analytics), mapping and push-notification providers, acting on our behalf.
Legal — when required by law or to protect rights and safety.
We do not sell your personal information.
4. Location data
We collect precise location only in the context of an active showing (check-in, presence sampling, check-out), to record where and when the showing took place and to run the safety timer. Sampling happens only while the showing is open in the app — never in the background or with the app closed. You can disable location at the OS level: check-in still works, but no coordinates are recorded, so the requesting agent will not see an on-site record for your visit.
5. Notifications
We send transactional push and email notifications (e.g., new opportunities, check-out approvals, safety alerts). You can manage email/push preferences in Settings or your device.
6. Retention & security
We keep information for as long as your account is active and as needed for legal, accounting, and dispute-resolution purposes. We use industry-standard safeguards, though no system is perfectly secure.
7. Your choices
You can access or update your profile in the app, adjust notification preferences, and request account deletion by contacting us. Depending on your location, you may have additional rights to access, correct, or delete your data.
8. Cookies & analytics
We use essential cookies for authentication, and product analytics that record your activity against your account — including your email address, IP address and account creation date — with our analytics provider, Mixpanel. Mixpanel holds a profile record for your account, which is deleted when you delete your account. We do not use third-party advertising trackers and we do not sell your data.
9. Children
The Platform is for licensed professionals and is not directed to anyone under 18.
10. Changes & contact
We may update this policy; material changes will be posted here with a new date. Questions or requests: briyad@gmail.com.